Yapay Zekâ Benimsenmesi ile Marka Sermayesi Arasındaki Karşılıklı Etkileşim: Türkiye Üzerine Ampirik Bir İnceleme

Yazarlar

DOI:

https://doi.org/10.63556/tisej.2025.1686

Anahtar Kelimeler:

Yapay Zeka Benimsenmesi- Çalışan Temelli Marka Sermayesi- Kaynak Tabanlı Görüş- Sosyal Değişim Kuramı- Rekabet Avantajı

Özet

Günümüzün dijitalleşen iş dünyasında, Yapay Zekâ (YZ) teknolojilerinin benimsenmesi, iç marka yönetimi açısından işletmeler için stratejik bir unsur haline gelmiştir. Bu araştırmanın amacı, çalışan algısı temelinde YZ Benimsenmesinin (YZB), Çalışan Temelli Marka Sermayesi (ÇTMS) üzerindeki etkisini incelemek ve bu iki değişken arasındaki karşılıklı ilişkiyi değerlendirmektir. Araştırma, nicel yönteme dayalı olarak nedensel (ilişkisel) tarama deseniyle yürütülmüştür. Veriler, kolayda örnekleme yöntemiyle belirlenen ve Türkiye’de YZ teknolojilerini aktif biçimde kullanan işletmelerde görev yapan 398 çalışandan çevrim içi anket yoluyla elde edilmiştir. Veri toplama aracında, Türkiye’de müşteri temelli geliştirilen marka sermayesi ölçeği çalışanlara uyarlanmış; uyarlamanın geçerliliği ön analiz ve pilot çalışmayla test edilmiştir. Analiz sürecinde IBM SPSS for Windows v.22’de faktör yapısı incelenmiş, ardından IBM SPSS AMOS v.24 ile yapısal eşitlik modellemesi gerçekleştirilerek model doğrulanmış ve test edilmiştir. Bulgular, YZB’nin ÇTMS’yi, ÇTMS’nin de YZB’yi anlamlı ve pozitif yönde etkilediğini göstermiş; değişkenler arasında çift yönlü bir ilişki olduğu saptanmıştır. Bu etkiler, YZB için Kaynak Tabanlı Görüş ve Dinamik Yetenekler Kuramı; ÇTMS için ise Örgütsel Kimlik ve Sosyal Değişim Kuramı çerçevesinde açıklanmaktadır. Sonuçlar, YZ teknolojilerinin çalışan temelli marka değeri ve rekabet avantajı açısından kritik rol oynadığını ortaya koymaktadır.

Yazar Biyografileri

İlke DİKİCİ, Atılım Üniversitesi

İlke Dikici is a PhD candidate in Business Administration at Atılım University, Ankara, Turkey. She holds a B.Sc. (1999) and M.Sc. (2002) in Aerospace Engineering from Middle East Technical University (METU) and Executive MBA from METU (2015). With over 25 years of experience, she has worked at Airbus (UK & Spain) and Turkish Aerospace Industries (TAI), where she served as program manager for the ANKA- Unmanned Air Vehicle and contributed to the A400M, A350 aircrafts and ALCAS (Advanced Low-Cost Aircraft Structures) projects, co-authoring three patents on advanced nano-composite structures. Her doctoral research focuses on artificial intelligence adoption, employee-based brand equity, and organizational agility, bridging technology, branding, and strategy. Beyond academia, she acted as an evaluator and observer for European Union (EU) Research and Development programs (e.g. Clean Aviation, Horizon Europe) and as Senior Key Expert in a UNDP (United Nations Development Programs)–Turkey project across four major industrial zones, engaging more than 80 firms in digital transformation initiatives. She also mentors startups and SMEs, linking scholarly insights with innovation practice.

Dilaver TENGİLİMOĞLU, Atılım Üniversitesi

Prof. Dr. Dilaver Tengilimoğlu is a Professor of Management at Atılım University, Ankara, Türkiye. He has an extensive academic background in strategic management, organizational behavior, and healthcare management, fields in which he has published widely in both national and international journals. His research interests include leadership, organizational culture, and performance management, with a strong emphasis on the healthcare industry. He has authored and co-authored numerous books and academic articles, supervised graduate and doctoral students, and actively participates in academic boards and conferences. Over his career, he has made significant contributions to the understanding of organizational effectiveness in public and private institutions, combining rigorous theoretical work with applied research relevant to practitioners and policymakers.

Mehmet BAŞ, Ankara Hacı Bayram Veli Üniversitesi

Prof. Dr. Mehmet Baş is a Professor of Business Administration at Hacı Bayram Veli University, Ankara, Türkiye. His scholarly expertise covers marketing management, brand management, and strategic leadership. He has published extensively in peer-reviewed journals, authored several academic books, and contributed to edited volumes in the fields of marketing and strategy. His research emphasizes the role of branding and strategic decision-making in sustaining competitive advantage in dynamic markets. In addition to his scholarly achievements, he has guided numerous graduate and doctoral students, served on editorial boards, and regularly presented at international conferences. With decades of academic and professional experience, he continues to advance research and teaching that link theory with managerial practice, contributing to both academic scholarship and industry knowledge.

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Yayınlanmış

20-12-2025

Nasıl Atıf Yapılır

DİKİCİ, İlke, TENGİLİMOĞLU, D., & BAŞ, M. (2025). Yapay Zekâ Benimsenmesi ile Marka Sermayesi Arasındaki Karşılıklı Etkileşim: Türkiye Üzerine Ampirik Bir İnceleme . Üçüncü Sektör Sosyal Ekonomi Dergisi, 60(4), 4077–4100. https://doi.org/10.63556/tisej.2025.1686

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