İBRAHİM BOZACI, TÜLİN DURUKAN, İSMAİL GÖKDENİZ. ORGANİZATİONAL FACTOR THAT AFFECT CUSTOMER COMPLAİNİNG PROPENSİTY TO FİRM. Üçüncü Sektör Sosyal Ekonomi Dergisi. 2012;47(2):30-46. Accessed October 11, 2026. https://tisej.com/index.php/pub/article/view/32