HANDAN ÖZDEMİR and MUSTAFA SERHAT AVCI, “DOES THE CUSTOMER FORGIVE? (A QUALITATIVE RESEARCH ON SERVICE FAILURE AND COMPENSATION AT CHAIN SUPERMARKETS)”, Üçüncü Sektör Sosyal Ekonomi Dergisi, vol. 54, no. 1, pp. 549–564, Mar. 2019, doi: 10.15659/3.sektor-sosyal-ekonomi.19.03.1097.