İBRAHİM BOZACI, TÜLİN DURUKAN, and İSMAİL GÖKDENİZ, “ORGANİZATİONAL FACTOR THAT AFFECT CUSTOMER COMPLAİNİNG PROPENSİTY TO FİRM”, Üçüncü Sektör Sosyal Ekonomi Dergisi, vol. 47, no. 2, pp. 30–46, Dec. 2012, Accessed: Oct. 11, 2026. Available: https://tisej.com/index.php/pub/article/view/32