THE EFFECTS OF TOTAL QUALITY MANAGEMENT IN HEALTH FACILITIES ON EMPLOYEES’ JOB SATISFACTION AND ON ORGANISATIONAL COMMITMENT: A CASE IN A PRIVATE HOSPITAL

Abstract

Humans’ expectations have also increased due to the developing technology, increase in communication networks, rise in the level of education and of income. Thus, patients would like to receive treatment in institutions where they will feel safe and choose to work in institutions where staff job satisfaction is high. As different from other sectors which have activities in service sector, it is important for healthcare institutions to have qualified work force beside having financial power and technological equipment. It is because errors in delivering healthcare service can result in serious losses- even in losses of lives.

One of the fundamental indicators of quality in healthcare is the safety of patients and of employees. Having a quality certificate is a significant indicator of the fact that the quality of patient care has attained a certain standard and that patient and employee safety has been maintained in the hospital holding the certificate. This paper aims to analyse the effects of quality applications in a private hospital having activities in the sector of healthcare on employees’ job satisfaction and their organisational commitment and to determine the correlations between quality activities, employees’ job satisfaction and their organisational commitment. The population for the study was composed of 462 employees in a private hospital in Ankara.

The analyses demonstrated that there were statistically significant correlations between perceptions of total quality management and job satisfaction. It was found according to standard regression coefficient that one unit of increase in perceptions about total quality management caused 0.743 unit of increase in job satisfaction. Besides, significant correlations were found between perceptions of total quality management and organisational commitment. It was another finding that one unit of increase in perceptions of total quality management resulted in 0.457 unit of increase in organisational commitment.