MEASUREMENT OF PERCEIVED QUALITY EDUCATION SERVICES IN HEALTH ORGANIZATIONS: “APPLICATION IN A PRIVATE HOSPITAL”

Abstract

The aim of this study is to evaluate the relationship between the perceptions and quality dimensions of the in-service training of Patient Services employees in a private hospital in Istanbul. The sample of the study consists of 157 Patient Services unit employees. The data collection tool of the descriptive study is the education program perceived quality scale. Descriptive statistics, Mann Whitney U and Kruskal-Wallis tests were used to analyze the data, and Kolmogrov-Smirnov and Shapiro Wilk tests were used for normality analysis. The highest level of perception by the participants is the instructor (4.19±0.68), and the lowest is the education policy of the enterprise (3.44±1.14). A significant difference was observed in quality perceptions according to gender, educational status, participation in education, scope of education, working time in the sector and position (p<0.05). The quality of education services in health enterprises is determined by the quality of the educator and the education policy of the enterprise.The aim of this study is to evaluate the relationship between the perceptions and quality dimensions of the in-service training of Patient Services employees in a private hospital in Istanbul. The sample of the study consists of 157 Patient Services unit employees. The data collection tool of the descriptive study is the education program perceived quality scale. Descriptive statistics, Mann Whitney U and Kruskal-Wallis tests were used to analyze the data, and Kolmogrov-Smirnov and Shapiro Wilk tests were used for normality analysis. The highest level of perception by the participants is the instructor (4.19±0.68), and the lowest is the education policy of the enterprise (3.44±1.14). A significant difference was observed in quality perceptions according to gender, educational status, participation in education, scope of education, working time in the sector and position (p<0.05). The quality of education services in health enterprises is determined by the quality of the educator and the education policy of the enterprise.