EVALUATION OF RISK MANAGEMENT IN HEALTHCARE ORGANIZATION WITH THE ANALYTIC HIERARCHY PROCESS (AHP) METHOD FROM THE PERSPECTIVE OF HEALTH MANAGERS

Abstract

The risk factors affecting health organizations and the possible losses brought about by these factors are undesirable facts. This makes the issue of risk management, which constitutes the preventive perspective of health institutions against risk and loss, more important. Determining the components of the risk management program in rapidly changing environmental conditions, creating risk management strategies, integrating risk management with other functions are the functional professional responsibilities of the risk manager. In this study, it is aimed to determine the most prioritized risk themes by revealing the perceptions of health managers about risk management in health institutions. The working group consists of 7 health managers in different organizational positions. Descriptive analysis method was used in the analysis of qualitative data. Fuzzy Analytical Hierarchy Process (AHP) was used to prioritize the risk factor themes determined as a result of the qualitative analysis. As a result of the research, ten main themes, which are seen as risk factors in the concept of risk management, were determined. The most important themes are “Patient Safety” with a normalized weight score of 32.8%, “Employee Safety” with 16.1%, and “Financial Risks” with 11%, respectively. “Public Appointments”, on the other hand, was determined as the least important risk factor contact with a weight of 3.8%. An effective risk management can facilitate the determination of the best solution alternatives for the risks faced, preventing waste by using resources efficiently in hospitals, providing health services in the fastest and uninterrupted way, ensuring patient, employee and facility safety.