Sağlık Çalışanlarının Hissettiği Çalışma Arkadaşı Desteği İle Üretkenlik Arasındaki İlişki: Kesitsel Bir Araştırma

Yazarlar

DOI:

https://doi.org/10.63556/tisej.2025.1461

Anahtar Kelimeler:

iş arkadaşı desteği- işte üretkenlik- sağlık çalışanları- hemşireler- çalışan performansı

Özet

Bu çalışma, sağlık çalışanlarının iş arkadaşı desteği ve işte üretkenlik düzeylerini belirlemeyi ve aralarındaki ilişkiyi incelemeyi amaçlamaktadır. İş arkadaşı desteği, çalışanların iş yerindeki iyilik hali ve mutluluğunu artırarak, performans ve üretkenliği olumlu yönde etkileyebilir. Bu kesitsel çalışma, Ankara'daki bir özel hastanede görev yapan sağlık çalışanlarıyla gerçekleştirilmiş ve veriler Çalışma Arkadaşı Desteği Ölçeği ve Endicott İşte Üretkenlik Ölçeği kullanılarak toplanmıştır. Analizler, SPSS ile yapılmış olup,verilerin normal dağılım göstermemesi nedeniyle nonparametrik testler (Mann-Whitney U ve Kruskal-Wallis testleri) kullanılmıştır. Ayrıca, değişkenler arasındaki ilişkiler Spearman’s Rho korelasyon katsayısı ile incelenmiştir Çalışmada, algılanan iş arkadaşı desteği ve işte üretkenlik düzeylerinin genel olarak yüksek olduğu bulunmuştur. Ancak hemşireler, diğer sağlık çalışanlarına göre daha düşük düzeyde iş arkadaşı desteği ve üretkenlik bildirmiştir. İş arkadaşı desteği ile üretkenlik arasında pozitif, orta düzeyde ve istatistiksel olarak anlamlı bir ilişki tespit edilmiştir. Bu bulgular, sağlık çalışanlarının iş arkadaşı desteği ile üretkenlikleri arasındaki ilişkiyi geliştirecek uygun politika ve müdahalelerin yapılması için yeni kanıtlar sunmaktadır. Ayrıca, yaş, cinsiyet, eğitim durumu ve medeni durum gibi faktörlerin de bu ilişkiler üzerinde etkili olduğu ve kontrol edilmesi gerektiği ortaya çıkmıştır.

Kaynaklar

Abual-Rub, R.F. (2006). Replication and examination of research data on job stress and coworker social support with internet and traditional samples. Journal of Nursing Scholarship, 38(2), 200–204. https://doi.org/10.1111/j.1547-5069.2006.00101.x

Anık Baysal, İ., Baysal, G., Aksu, G., & Aksu, N. (2014). Presenteeism (işte varolmama sorunu) ile örgütsel bağlılık arasındaki ilişki: Adnan Menderes Üniversitesi akademik personeli üzerinden bir uygulama. Electronic Journal of Vocational Colleges, 4(3), 134–152. https://dergipark.org.tr/tr/pub/ejovoc/issue/5386/73038

Arslan, A., & Gül, H. (2023). The effect of perceived coworkers’ support on overall job performance: A study on medical secretaries. Journal of Economics and Administrative Sciences, 24(3), 317–330. https://doi.org/10.37880/cumuiibf.1238289

Aselage, J., & Eisenberger, R. (2003). Perceived organizational support and psychological contracts: A theoretical integration. Journal of Organizational Behavior, 24(5), 491–509. https://doi.org/10.1002/job.211

Aydın Küçük, B. (2021). Çalışma Arkadaşı Desteği Ölçeği (ÇAD): Türkçe’ye uyarlama çalışması. Öneri Dergisi, 16(56), 611–633. https://doi.org/10.14783/maruoneri.875048

Aydoğmuş, S., & Er, F. (2023). Hemşirelerin algıladıkları örgütsel destek ile mesleğe bağlılık düzeyleri arasındaki ilişki. Sağlık ve Hemşirelik Yönetimi Dergisi, 10(2), 218–226.

Babin, B.J., & Boles, J.S. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance, and job satisfaction. Journal of Retailing, 72(1), 57–75. https://doi.org/10.1016/S0022-4359(96)90005-6

Beehr, A., Jex, S.M., Stacy, B.A., & Murray, M.A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21(4), 391–405. https://doi.org/10.1002/(SICI)1099-1379(200006)21:4<391::AID-JOB15>3.0.CO;2-9

Bilgin Demir, İ., Ürek, D., & Uğurluoğlu, Ö. (2017). Sağlık çalışanlarının sanal kaytarma davranışlarının işte üretkenliklerine etkisi. AJIT-e: Online Academic Journal of Information Technology, 8(30), 291–303. https://doi.org/10.5824/1309-1581.2017.5.013.x

Blomberg, S., & Rosander, M. (2020). Exposure to bullying behaviours and support from co-workers and supervisors: A three-way interaction and the effect on health and well-being. International Archives of Occupational and Environmental Health, 93(4), 479–490.

Boles, M., Pelletier, B., & Lynch, W. (2004). The relationship between health risks and work productivity. J Occup Environ Med, 46(7), 737–745.

Brunetto, Y., Xerri, M., Shriberg, A., et al. (2013). The impact of workplace relationships on engagement, well-being, commitment, and turnover for nurses in Australia and the USA. Journal of Advanced Nursing, 69(12), 2786–2799. https://doi.org/10.1111/jan.12165

Bui, T. (2021). Workplace stress and productivity: A cross-sectional study. Kansas Journal of Medicine, 14(1), 42–45. https://doi.org/10.17161/kjm.vol1413424

Buljac-Samardzic, M., Doekhie, K. D., & van Wijngaarden, J. D. H. (2020). Interventions to improve team effectiveness within health care: A systematic review of the past decade. Human Resources for Health, 18, 2. https://doi.org/10.1186/s12960-019-0411-3

Camus, D. (2007). Publishing productivity measures in ONS. Economic & Labour Market Review, 1(7), 19–21. https://doi.org/10.1057/palgrave.elmr.1410103

Chang, C.S. (2015). Moderating effects of nurses’ organizational support on the relationship between job satisfaction and organizational commitment. Western Journal of Nursing Research, 37(6), 724–745. https://doi.org/10.1177/0193945914530047

Chauhan, C., Parida, V., & Dhir, A. (2022). Linking circular economy and digitalisation technologies: A systematic literature review of past achievements and future promises. Technological Forecasting and Social Change, 177(3), 121508. https://doi.org/10.1016/j.techfore.2022.121508

Chiaburu, D.S., & Harrison, J.K. (2008). Social support and job performance: A meta-analytic review. Journal of Applied Psychology, 93(3), 777–784. https://doi.org/10.1037/0021-9010.93.3.777

Cohen, C., Pignata, S., Bezak, E., Tie, M., & Childs, J. (2023). Workplace interventions to improve well-being and reduce burnout for nurses, physicians and allied healthcare professionals: A systematic review. BMJ Open, 13(6), e071203. https://doi.org/10.1136/bmjopen-2022-071203

Dal Santo, L., Michaux, R., & Pohl, S. (2024). The effect of emotional coworker support on work engagement among pediatric healthcare providers: The mediator role of emotional regulation. Western Journal of Nursing Research, 46(12), 963–969. https://doi.org/10.1177/01939459241296965

Dijkshoorn-Albrecht, W., Six, F., Vermeulen, H., & Meijerink, J. (2024). Integrative review of the impact of coworker support on nurses’ job motivation: Associations with job satisfaction, stress, and intention to stay. Nursing Forum, Article ID 3638727. https://doi.org/10.1155/2024/3638727

Dinno, A. (2015). Nonparametric pairwise multiple comparisons in independent groups using Dunn’s test. The Stata Journal, 15(1), 292–300. https://doi.org/10.1177/1536867X1501500117

Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived organizational support: Why caring about employees counts. Annual Review of Organizational Psychology and Organizational Behavior, 7, 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917

Fu, L., & Charoensukmongkol, P. (2023). Effect of cultural intelligence on burnout of Chinese expatriates in Thailand: The mediating role of host country national coworker support. Current Psychology, 42(5), 4041–4052. https://doi.org/10.1007/s12144-021-01728-1

Guo, L., Ryan, B., Leditschke, I.A., et al. (2022). Impact of unacceptable behaviour between healthcare workers on clinical performance and patient outcomes: A systematic review. BMJ Quality & Safety, 31(9), 679–687. https://doi.org/10.1136/bmjqs-2021-013955

Hakanen, J.J., Bakker, A.B., & Schaufeli, W.B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 44(3), 295–313. https://doi.org/10.1016/j.jsp.2006.01.002

Hanaysha, J. (2016). Improving employee productivity through work engagement: Evidence from the higher education sector. Management Science Letters, 6(1), 61–70. https://doi.org/10.5267/j.msl.2015.11.006

Harvard Medical School. (2023). Teamwork as a core value in health care. Harvard Medical School Insights. Retrieved from https://learn.hms.harvard.edu/insights/all-insights/teamwork-core-value-health-care

Karatepe, O.M., & Olugbade, O.A. (2017). The effects of work social support and career adaptability on career satisfaction and turnover intentions. Journal of Management & Organization, 23(3), 337–355. https://doi.org/10.1017/jmo.2016.12

Kark, R., & Carmeli, A. (2009). Alive and creating: The mediating role of vitality and aliveness in the relationship between psychological safety and creative work involvement. Journal of Organizational Behavior, 30(6), 893–917. https://doi.org/10.1002/job.571

Kim, D., Moon, C.W., & Shin, J. (2018). Linkages between empowering leadership and subjective well-being and work performance via perceived organizational and co-worker support. Leadership & Organization Development Journal, 39(7), 844–858. https://doi.org/10.1108/LODJ-06-2017-0173

Kobu, B. (1987). Üretim yönetimi. İstanbul Üniversitesi İşletme Fakültesi Yayın No: 181.

Kokoroko, E., & Sanda, M.A. (2019). Effects of workload on job stress of Ghanaian OPD nurses: The role of coworker support. Safety and Health at Work, 10(3), 341–346. https://doi.org/10.1016/j.shaw.2019.04.002

Krijgsheld, M., Tummers, L.G., & Scheepers, F.E. (2022). Job performance in healthcare: A systematic review. BMC Health Services Research, 22(1), 149. https://doi.org/10.1186/s12913-021-07357-5

Li, G., & De Clercq, E. (2020). Therapeutic options for the 2019 novel coronavirus (2019-nCoV). Nature Reviews Drug Discovery, 19(3), 149–150. https://doi.org/10.1038/d41573-020-00016-0

McLaney, E., Morassaei, S., Hughes, L., Davies, R., Campbell, M., & Di Prospero, L. (2022). A framework for interprofessional team collaboration in a hospital setting: Advancing team competencies and behaviours. Healthcare Management Forum, 35(2), 112–117. https://doi.org/10.1177/08404704211063584

Nazir, A., & McCutcheon, D.P.S. (2016). Modelling exciton–phonon interactions in optically driven quantum dots. Journal of Physics: Condensed Matter, 28(10), 103002. https://doi.org/10.1088/0953-8984/28/10/103002

Nordat, I., Tola, B., & Yasin, M. (2019). Impact of work motivation and perceived coworker support on organizational commitment at human resources development and management agency. Journal Of International Conference Proceedings, 2(3), 107–111. https://doi.org/10.32535/jicp.v2i3.650

Oran, F.Ç., & Ünsar, A.S. (2018). Investigation of presenteeism in terms of work commitment: A survey on teachers. The Journal of International Social Research, 11(57), 683–695. https://doi.org/10.17719/jisr.2018.2482

Özdemir, M., & Özdemir, R. (2021). Sağlık çalışanlarının üretkenlik düzeyi ve ilişkili faktörler: Bir özel hastane örneği. Balıkesir Sağlık Bilimleri Dergisi, 10(3), 281–291. https://doi.org/10.53424/balikesirsbd.962916

Schmutz, J. B., Meier, L. L., & Manser, T. (2019). How effective is teamwork really? The relationship between teamwork and performance in healthcare teams: A systematic review and meta-analysis. BMJ Open, 9(9), e028280. https://doi.org/10.1136/bmjopen-2018-028280

Şen, H.T., & Yıldırım, A. (2023). The relationship between nurses' perceived organisational, supervisor, and coworker support, psychological well-being and job performance. JPMA. The Journal of the Pakistan Medical Association, 73(3), 552–557. https://doi.org/10.47391/JPMA.6594

Syed-Yahya, S.N.N., Idris, M.A., & Noblet, A.J. (2022). The relationship between safety climate and safety performance: A review. Journal of Safety Research, 83(6), 105–118. https://doi.org/10.1016/j.jsr.2022.08.008

Tariq, M. (2018). Impact of coworker support on project efficiency: Mediating role of team cohesiveness. Jinnah Business Review, 6, 14–22. https://doi.org/10.53369/QMAT3381

Terzi, B., & Polat, Ş. (2020). Hemşirelerin algıladıkları destek düzeyleri ve etkileyen faktörlerin incelenmesi. ADYÜ Sağlık Bilimleri Dergisi, 6(1), 59–67. https://doi.org/10.30569/adiyamansaglik.656294

Tran, K.T., Nguyen, P.V., Dang, T.T.U., & Ton, T.N.B. (2018). The impacts of the high-quality workplace relationships on job performance: A perspective on staff nurses in Vietnam. MDPI, 8(12), 1–6. https://doi.org/10.3390/bs8120109

Turunç, O., & Altan, S. (2021). The role of age and work-life balance in the relationship between perceived organizational support and happiness at work. Journal of Business Research - Turk, 13, 2552–2570. https://doi.org/10.20491/isarder.2021.1277

Uddin, M. (2023). Investigating the impact of perceived social support from supervisors and co-workers on work engagement among nurses in the private healthcare sector in Bangladesh: The mediating role of affective commitment. Journal of Health Management, 25(3), 653–665. https://doi.org/10.1177/097206342311951

Uguz, S., İnanç, B., Yerlikaya, E.E., & Aydın, H. (2004). Reliability and validity of Turkish form of Endicott Work Productivity Scale. Turkish Journal of Psychiatry, 15(3), 209–214.

Varga, A. I., Spehar, I., Veggeland, F., & others. (2025). Factors influencing trust among colleagues in hospital settings: A systematic review. BMC Health Services Research, 25, 16. https://doi.org/10.1186/s12913-024-12159-6

Yang, T., Lei, R., Jin, X., et al. (2019). Supervisor support, coworker support, and presenteeism among healthcare workers in China: The mediating role of distributive justice. International Journal of Environmental Research and Public Health, 16(5), 817. https://doi.org/10.3390/ijerph16050817

Yap, L., Dupaya, J., Incognito, M., et al. (2024). Correlation between productivity and relationship with co-workers and supervisors among selected nurses in Quezon City. Business Fora: Business and Allied Industries International Journal, 2(1), 47–54. https://doi.org/10.62718/vmca.bf-baiij.2.1.SC-0724-006

Zheng, J., Feng, S., Gao, R. et al. The relationship between organizational support, professional quality of life, decent work, and professional well-being among nurses: a cross-sectional study. BMC Nurs 23, 425 (2024). https://doi.org/10.1186/s12912-024-02114-5.

İndir

Yayınlanmış

22-09-2025

Nasıl Atıf Yapılır

ARI, H. O. (2025). Sağlık Çalışanlarının Hissettiği Çalışma Arkadaşı Desteği İle Üretkenlik Arasındaki İlişki: Kesitsel Bir Araştırma. Üçüncü Sektör Sosyal Ekonomi Dergisi, 60(3), 2876–2893. https://doi.org/10.63556/tisej.2025.1461

Sayı

Bölüm

Araştırma Makalesi

Benzer Makaleler

<< < 5 6 7 8 9 10 11 12 13 14 > >> 

Bu makale için ayrıca gelişmiş bir benzerlik araması başlat yapabilirsiniz.